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Wondering how to file a CPS complaint in Tennessee?

Start by speaking with your caseworker or having a Child and Family Team Meeting. If that doesn’t resolve the issue, contact the DCS Customer Relations Unit.See Q&A below for more detailed information.  

  • There is an ombudsman office that may be able to help. 
Preparation
Are there any steps that must be taken prior to filing a grievance?

You should discuss the situation with your case worker first or through a Child and Family team Meeting process.
If the issue cannot be resolved by through a CFTM or their team leader or supervisor, you can contact the DCS Customer Relations Hotline.

Submission
How and where to file the grievance?

No formal process, instead:

  1. Contact the DCS Customer Relations Unit by: Phone: 1-800-861-1935.
    E-Mail: DCS.Custsrv@tn.gov.
    Mail: Department of Children's Services
    Customer Relations Unit
    UBS Tower, 7th Floor
    315 Deaderick Street
    Nashville, TN 37243
  2. You may also contact the DCS Commissioner directly by e-mail at Commissioner.Margie.Quin@tn.gov
  3. If complaint continues to go unresolved, you may submit a complaint online or contact the Tennessee Commission on Children and Youth's ombudsman program.  
Follow Up
What to expect after filing and how to track the progress of your grievance?

A customer relations representative will assist you through the process.

Contacts

State Ombudsman Office

Tennessee Commission on Children and Youth's (TCCY) Ombudsman Program 
Phone: 615-532-1589
Director information:
Cory Bradfield,
Ombudsman Program Director
Email: Cory.Bradfield@tn.gov.

 

State Child Welfare Director

Clarence H. Carter
Commissioner
Department of Human Services
17th Floor
505 Deaderick Street
Nashville, Tennessee 37248
P: (615) 313-4700
F: (615) 741-4165
Clarence.H.Carter@tn.gov

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