Wondering how to file a CPS complaint in Oklahoma?
It’s recommended—but not required—to try resolving your concern with a supervisor first. After that, you can file a grievance. Once received, your grievance is assigned a case number and OCA will reach out to you. See the Q&A below for more detailed information.
Are there any steps that must be taken prior to filing a grievance?
You are encouraged to address and resolve concerns with the local supervisory staff before filing, however, it is not required that you do so.
How and where to file the grievance?
Submit your complaint to the Office of Client Advocacy (OCA) grievance unit at oca.grievances@okdhs.org, by phone 1-800-522-8014 or by paper form.
For additional assistance, you can also call the Director's Helpline: (405) 521-2779 or 1-877-751-2972.
What to expect after filing and how to track the progress of your grievance?
Within a short period of receipt of the grievance, OCA staff assigns a grievance number, sends it to the assigned employee, and contacts the grievant.
Contacts
State Child Welfare Director
Deborah Smith
Director of Child Welfare Services
Phone: (405) 521-3646
Helpful Links
- State Coalition
State coalition disolved.
List of Programs and Services for Victims/Survivors Available
- Proceedings for Discrimination Complaints - State Level
- Procedures for Discrimination Complaint Related to Disability Rights - State Level