Wondering how to file a CPS complaint in North Carolina?
You can contact the state directly—no extra steps required first. See Q&A below for more detailed information.
- Spanish language access resources are available.
Preparation
Are there any steps that must be taken prior to filing a grievance?
Are there any steps that must be taken prior to filing a grievance?
No prior steps need to be taken
Submission
How and where to file the grievance?
How and where to file the grievance?
There is an informal grievance process. For complaints contact the Child Welfare Services Constituent Concerns Office.
Contacts
State Child Welfare Director
Lisa Cauley, MSW
North Carolina Department of Health and Human Services
Division of Social Services
Senior Director for Child, Family and Adult Services
Lisa.Cauley@dhhs.nc.gov
(919) 527-6401
(919) 733-3823
820 South Boyuland Avenue,
McBryde East 2409
Mail Service Center
Raleigh, North Carolina 27699-2506
Helpful Links
- State Coalition
- Spanish Information
- Proceedings for Discrimination Complaints - State Level
- Procedures for Discrimination Complaint Related to Disability Rights - State Level