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Wondering how to file a CPS complaint in New Hampshire?

New Hampshire doesn’t have a formal grievance process. See Q&A below for more detailed information. 

  • There is an ombudsman office that may be able to help
  • Spanish language access resources are available

 

Preparation
Are there any steps that must be taken prior to filing a grievance?

No formal grievance process instead:
First attempt to resolve the inquiry or concern at the local level by talking with the assigned Child Protective Service Worker (CPSW).

Submission
How and where to file the grievance?

No formal grievance process. Steps for resolving a concern informally is outlined below:

  1. If talking with the CPSW does not resolve the inquiry or concern, then contact the employee's direct Supervisor
  2. If the inquiry or concern is not resolved with the Supervisor, then contact the DCYF District Office Supervisor
  3. If the inquiry or concern is not resolved after contacting the District Office Supervisor, then contact DCYF Constituent Relations.
    DCYF Contitutent Relations Email: DCYFConstituentRelations@dhhs.nh.gov Phone: 603-271-4319
  4. Contact the Office of Ombudsman

Contacts

State Ombudsman Office

Office of the Ombudsman
Address: 105 Pleasant StreetConcordNH03301
Email Address: Ombudsman@dhhs.nh.gov
Phone: (603) 271-6941
Alternate Phone: (800) 852-3345
Fax: (603) 271-4632

 

State Child Welfare Director

Lori Weaver
New Hampshire Department of Health and Human Services
Commissioner
Lori.A.Weaver@dhhs.nh.gov
(603) 271-9545

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