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Wondering how to file a CPS complaint in Kentucky?

Start by talking with your social service worker or their supervisor. If that doesn’t fix the problem, take it to your Regional Office, then the Office of the Ombudsman. The Parent Handbook has this info—ask your caseworker if you didn’t get one. See Q&A below for more detailed information. 

  • There is an ombudsman office that may be able to help.
  • Spanish language access resources are available. 
Preparation
Are there any steps that must be taken prior to filing a grievance?

First start by contacting your social service worker or their supervisor/case manager. If unresolved:

  1. Contact your Regional Office
  2. Contact the Office of the Ombudsman.

This information should be included in your Parent Handbook which you should have receieved from your social service worker. If you cannot find the correct contact information, ask your social service worker to fill in or give you the correct contact information.

Submission
How and where to file the grievance?

No formal grievance process instead start by contacting the offices listed below:


1. Contact Cabinet for Health and Family Services directly:
Cabinet for Health and Family Services (CHFS)
CHFS Listens
EmailCHFS.Listens@ky.gov
275 E. Main St.
Frankfort, KY 40621
Phone:(502) 564-5497
Toll Free:(800) 372-2973

2. Office of the Ombudsman
Health and FAmily Services
209 St Clair St.
Frankfort, KY 40601
(866-KYOMBUD)

Contacts

State Ombudsman Office

Office of the Ombudsman
Executive
Health and Family Services
209 St Clair St.
Frankfort, KY 40601
(866-KYOMBUD)

State Child Welfare Director

Lesa Dennis
Commissioner
Cabinet for Health and Family Services
275 E. Main St. 3W-A
Frankfort, KY 40621
Phone:(502) 564-3703

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