Wondering how to file a CPS complaint in Iowa?
It’s a good idea to try resolving your concern directly with the agency first. If that doesn’t work, you can file a complaint with the Iowa Office of the Ombudsman. See Q&A below for more detailed information.
- There is an ombudsman office that may be able to help
- Spanish language access resources are available
Are there any steps that must be taken prior to filing a grievance?
Before submitting your complaint, you are encouraged to try to resolve your complaint with the organization first.
How and where to file the grievance?
You can file a complaint online at the Iowa Office of Ombudsman. More information about how to file a complaint can be found by visiting the Department of Health and Human Services.
What to expect after filing and how to track the progress of your grievance?
Ombudsman office will work with you after form is filled out and submitted
Contacts
State Ombudsman Office
Office of Ombudsman
Ola Babcock Miller Building
1112 East Grand
Des Moines, Iowa 50319
Contact Us
515.281.3592
1.888.426.6283
State Child Welfare Director
Kelly Garcia
Iowa Department of Human Services Division of Adult, Children and Family Services Director of Department
director@dhs.state.ia.us
(515) 281-6802
1305 East Walnut
5th Floor 50319-0114
Des Moines, Iowa
Helpful Links
- State Coalition
- Spanish Information
- Proceedings for Discrimination Complaints - State Level
- Procedures for Discrimination Complaint Related to Disability Rights - State Level