Wondering how to file a CPS complaint in Illinois?
Start by talking with your DCFS or private agency caseworker. If that doesn’t help, reach out to the caseworker’s supervisor. If the issue continues, contact the Advocacy Office for Children and Family Services. See Q&A below for more detailed information.
- Spanish language access resources are available.
Are there any steps that must be taken prior to filing a grievance?
First, you should voice your concerns directly to your DCFS or private agency caseworker. If the caseworker does not provide satisfactory assistance, contact the caseworker’s supervisor. If your issue is still unresolved, contact the Advocacy Office either by letter, telephone or email.
For more information, contact the local Advocacy Office.
What information and documents are required in order to file the grievance?
How and where to file the grievance?
Contact the Advocacy Office for Children and Family Services te get help with your complaint. You and an advocate will work together to determine the specific issues and steps that can be taken toward a resolution. If the advocates are unable to answer your question, a better resource will be suggested to you.
Contact information:
Phone: 800-232-3798 or 217-524-2029
Fax: 217-557-7278
Email: dcfs.advocacy@illinois.gov
Contacts
State Child Welfare Director
Director's Office - Springfield
406 East Monroe St. Phone: 217-785-2509 Director's Office - Chicago
60 East Van Buren St., Ste 1339
Phone: 312-814-6800
Helpful Links
- State Coalition
- Spanish Information
Click top right corner of website to change language:
https://epa.illinois.gov/about-us/accessibility/language-access.html - Proceedings for Discrimination Complaints - State Level
- Procedures for Discrimination Complaint Related to Disability Rights - State Level