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Wondering how to file a CPS complaint in Hawaii?

Try to work things out with your social worker’s supervisor first—but if that doesn’t help, you don’t have to wait. You can file a complaint directly with the Office of the Ombudsman.  See Q&A below for more detailed information. 

  • Spanish language access resources are available. 
Preparation
Are there any steps that must be taken prior to filing a grievance?

You should first try to resolve your complaint directly with the agency involved. It is suggested that you speak with your social worker's supervisor or administrator. However, this is not a requirement before contacting the Ombudsman.

Submission
How and where to file the grievance?

Complaints can be made to the Office of the Ombudsman. . They can be contacted by phone, email, or mail.

Contacts

State Ombudsman Office

Hawaii Office of Ombudsman
Our address is:
Office of the Ombudsman
465 South King Street, 4th Floor
Honolulu, Hawaii 96813
Phone: 808-587-0770
Fax: 808-587-0773
TTY: 808-587-0774
e-mail: complaints@ombudsman.hawaii.gov

Neighbor island residents who use a land line may call us using the following toll-free numbers:
Hawaii: 808-974-4000
Maui: 808-984-2400
Kauai: 808-274-3141
Molokai/Lanai: 1-800-468-4644

 

State Child Welfare Director

Ryan Yamane, Director
Department of Human Services
Elladine Olevao, Child Welfare Services Branch Administrator
Phone: 808-586-8256

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