Wondering how to file a CPS complaint in Connecticut?
No need to wait—you can file your complaint right away with the Ombudsman’s office. You can also get help from the DCF Office of Community Relations for issues with DCF staff or foster parents. After reviewing your complaint, the Ombudsman’s office will contact you to talk through a solution. See Q&A below for more detailed information.
- There is an ombudsman office
- Spanish language access resources are available
Are there any steps that must be taken prior to filing a grievance?
No prior steps need to be taken, you can file your complaint immediately with the Ombudsman's office.
How and where to file the grievance?
Contact the Ombudsman's office by phone, fax, email, or mail to file your complaint (see contact information in correspondinf column).
You can also contact the DCF Office of Community Relations for assistance in resolving a dispute with DCF staff, providers, or foster parents.
Phone: 860-550-6301.
What to expect after filing and how to track the progress of your grievance?
Once a response is received, accepted, and reviewed, the Ombudsman’s office will make contact with the individual who brought the inquiry or complaint to its attention and discuss the resolution. No specific timeframe is provided for receiving a resolution.
Contacts
State Ombudsman Office
Office of Ombudsman
505 Hudson Street
Hartford, CT 06106
Phone: 860-550-6301 or 1-866-637-4737
Fax: 860-560-7086
Email: Commissioner.DCF@ct.gov
State Child Welfare Director
Vannessa Dorantes, Commissioner
Department of Children and Families
505 Hudson Street
Hartford CT 06106
Phone Number: 860-550-6300
Helpful Links
- State Coalition
- Spanish Information
- Proceedings for Discrimination Complaints - State Level
- Procedures for Discrimination Complaint Related to Disability Rights - State Level