Wondering how to file a CPS complaint in Arkansas?
If you think something went wrong in your CPS case, try to resolve the issue by talking with your caseworker or their supervisor at your local Division of Children and Family Services (DCFS) office. Most concerns can be addressed directly with your county office. See Q&A below for more detailed information.
Are there any steps that must be taken prior to filing a grievance?
Before filing a complaint, you should try to resolve the issue with the child welfare agency by talking directly with the supervisor if you are comfortable.
How and where to file the grievance?
You can file a complaint and find more information about the process if you contact the Child Welfare Ombudsman by phone or email.
What to expect after filing and how to track the progress of your grievance?
After filing a complaint, the Ombudsman will contact you regarding the next steps. The ombudsmand will decide to either: (1) refer to the child welfare agency; (2) attempt a resolution; or (3) begin an official investigation.
During an investigation, all necessary documents and information will be reviewed in addition to potentially interviewing parties involved in the case. Findings will be communicated to you.
Contacts
State Ombudsman Office
Child Welfare Ombudsman Office
4301 W. Markham St. #606
Little Rock, AR 72205-7199
Phone: 501-661-7974
Email: childwelfareombudsman@uams.edu
State Child Welfare Director
Tiffany Wright, Director
Division of Children and Family Services
P.O. Box 1437, Slot S560
Little Rock, AR 72203-1437
Phone: 501-682-1442
Helpful Links
- State Coalition
- Spanish Information
- Proceedings for Discrimination Complaints - State Level
Not provided by state agency
- Procedures for Discrimination Complaint Related to Disability Rights - State Level
Not provided by state agency